GENERAL SHIPPING POLICY

U.S. Flat Rate Shipping: $6.50

FREE U.S. SHIPPING on all orders $75+

Canadian rates start at $16 USD. International* rates begin at $18 USD.

*Effective 4/1/22, international shipping is limited to a few select countries/regions due to ongoing increases in shipping rates/fees/taxes. These increases have made our products cost-prohibitive for the international customer and our business. International mail service suspensions will also affect where we ship. We apologize for this inconvenience.

International customers are responsible for all duties/fees at the time of delivery for all shipments regardless of their declared value. 

We pack as efficiently as possible to make sure your products can be safely shipped in the smallest box possible. Orders generally ship within 1-2 business days following payment and U.S. orders usually arrive within 3-5 business days. Orders ship via the United States Postal Service (USPS) Priority Mail or UPS/FedEx Ground depending on the size and weight of your package. A shipping notification will be sent to the email address you provide with your order. Please note that we do not ship orders on weekends or holidays. Any order placed on Friday thru Sunday or a national holiday will be shipped on the next business day. We do not offer expedited shipping and/or overnight shipping due to our products being made in small batches and the potential of limited product availability on the day you place your order. Please contact us for any special requests to discuss if we are able to meet your needs prior to placing your order. We reserve the right to hold shipment of products during inclement weather to avoid damage to the product. We will always contact you promptly via email of any shipping changes or issues. We ask that you inspect your order upon receipt and contact us with any questions, comments or concerns.

INTERNATIONAL SHIPPING

All international duties, fees, and taxes are the sole responsibility of the customer regardless of the declared value of the shipment.

Rachel's Plan Bee is not responsible for shipping exceptions due to customs, natural occurrences, transfers from the US postal service to the country's local carrier, or air and ground transportation strikes or delays once a package has left the United States. It is also the responsibility of the customer to verify that all information submitted with the order is complete and correct as we are unable to verify international addresses. International orders to many countries cannot be tracked once it leaves the United States. Delivery time for international shipments can vary greatly and will generally be anywhere from 2 to 4 weeks.

SUMMER SHIPPING POLICY

Due to the nature of Rachel’s Plan Bee products, the heat during the hot summer months can affect the texture and consistency of your products. We cannot guarantee all products will arrive 100% solid. If melting or leaking occurs during the shipping process, we cannot issue a refund. No guarantees can be made during periods of high temperatures above 85º F. We have many customers that stock up on their favorite products before summer hits!
So here's the good news --- melted or softened products can be left out (sealed in their original container) to reach room temperature for several hours prior to use and still retain all of their moisturizing benefits, but the texture and consistency may be altered.

*subject to change without notice