Policies
TERMS OF USE
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, etc. is the property of Rachel’s Plan Bee or its content suppliers and protected by United States and international copyright laws. Modification or use of the material on this site violates Rachel’s Plan Bee or its content suppliers legal rights.
LINKS TO OTHER SITES
Our site may contain links to third-party sites that are not owned or controlled by Rachel’s Plan Bee. We has no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third-party site that you visit.
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PRIVACY POLICY
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.rachelsplanbee.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We use technologies, such as cookies, to customize content and advertising, to provide social media features and to analyze traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.
COOKIES
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
Our store, managed by Shopify, uses cookies to let you perform authenticated actions like signing into your personal account. Additionally cookies may be used for advertising purposes.
How to control cookies
You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at rachel@rachelsplanbee.com or by mail using the details provided below:
Rachel's Plan Bee
[Re: Privacy Compliance Officer]
1320 Cabelas Dr #1213
Buda, TX 78610
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
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GENERAL SHIPPING POLICY
U.S. Flat Rate Shipping: $6.50
FREE U.S. SHIPPING on all orders $75+
Canadian rates start at $16 USD. International* rates begin at $18 USD.
*Effective 4/1/22, international shipping is limited to a few select countries/regions due to ongoing increases in shipping rates/fees/taxes. These increases have made our products cost prohibitive for the international customer and our business. International mail service suspensions will also affect where we ship. We apologize for this inconvenience.
International customers are responsible for all duties/fees at the time of delivery for all shipments regardless of their declared value.
We pack as efficiently as possible to make sure your products can be safely shipped in the smallest box possible. Orders generally ship within 1-2 business days following payment and U.S. orders usually arrive within 3-5 business days. Orders ship via the United States Postal Service (USPS) Priority Mail or UPS/FedEx Ground depending on the size and weight of your package. A shipping notification will be sent to the email address you provide with your order.
Please note that we do not ship orders on weekends or holidays. Any order placed on Friday thru Sunday or a national holiday will be shipped on the next business day.
We do not offer expedited shipping and/or overnight shipping due to our products being made in small batches and the potential of limited product availability on the day you place your order.
Please contact us for any special requests to discuss if we are able to meet your needs prior to placing your order.
We reserve the right to hold shipment of products during inclement weather to avoid damage to the product. We will always contact you promptly via email of any shipping changes or issues.
We ask that you inspect your order upon receipt and contact us with any questions, comments or concerns.
INTERNATIONAL SHIPPING
All international duties, fees, and taxes are the sole responsibility of the customer regardless of the declared value of the shipment.
Rachel's Plan Bee is not responsible for shipping exceptions due to customs, natural occurrences, transfers from US postal service to the country's local carrier or air and ground transportation strikes or delays once a package has left the United States. It is also the responsibility of the customer to verify that all information submitted with the order is complete and correct as we are unable to verify international addresses. International orders to many countries cannot be tracked once it leaves the United States. Delivery time for international shipments can vary greatly and will generally be anywhere from 2 to 4 weeks.
SUMMER SHIPPING POLICY
Due to the nature of Rachel’s Plan Bee products, the heat during the hot summer months can affect the texture and consistency of your products. We cannot guarantee all products will arrive 100% solid. If melting or leaking occurs during the shipping process, we cannot issue a refund. No guarantees can be made during periods of high temperatures above 85º F. We have many customers that stock up on their favorite products prior to the beginning of summer.
So here's the good news --- melted or softened products can be left out (sealed in their original container) to reach room temperature for several hours prior to use and still retain all of their moisturizing benefits, but the texture and consistency may be altered.
RETURNS
Please contact us before you order regarding any specific ingredient or general product questions that are not answered on our website so that we may help you choose the right product for your skin.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at rachel@rachelsplanbee.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rachel@rachelsplanbee.com and send your item to: P.O. BOX 1213 Buda Texas US 78610-1213. IMPORTANT: Please contact us before sending your item so we can be prepared to receive it.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please mail your product to: P.O. BOX 1213 Buda Texas US 78610-1213. IMPORTANT: Please contact us before sending your item so we can be prepared to receive it.
You will be responsible for paying for your own shipping costs for returning your item. Order shipping charges are non-refundable. If you receive a refund, the shipping charge will be deducted from your refund.
If you are returning an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.